Unable to "take control" on remote access?

The computer I am invited to help via remote access says %26quot;screen view only%26quot;.





I was able to take control until recently, no settings have been changed either on my PC or the other.





What can be done to fix this?
Unable to %26quot;take control%26quot; on remote access?
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Unable to %26quot;take control%26quot; on remote access?
1. Any computer you want to connect to will need to have the correct settings set in Windows.





1a. In Windows XP, right click on %26quot;My Computer%26quot; and choose properties.





On the %26quot;Remote%26quot; tab, make sure %26quot;Allow users to connect remotely...%26quot; is checked.





1b. In Windows Vista, go to %26quot;Control Panel%26quot;, then go to %26quot;System %26amp; Maintenance%26quot;, then in the %26quot;System%26quot; section, choose %26quot;Allow Remote Access%26quot;.





On the %26quot;Remote%26quot; tab, make sure %26quot;Allow connections from computers...%26quot; is checked.





You must have at least one user account on the remote computer that has password. You will need to login with a username and password of an account on the remote computer.





Here%26#039;s a FAQ (with images) to further assist you if you still have problems with it: http://support.purenetworks.com/cgi-bin/...





Using this guide, along with Network Magic, this should get your remote access functioning properly. Hope this helps!